Shrink ageing, lift right-party contact and stay compliant with Agentic AI Agents™.
Agentic AI Agents that live inside your call centres, arrears desks and back-office workflows — quietly handling onboarding checks, everyday servicing, claims queries and collections so your people can focus on judgement calls, risk and high-value conversations.
Up to 65% of routine contacts & admin touches across balances, claims and arrears can be automated safely with clear guardrails and human handoff.
High-volume banking, insurance & collections ops leak value. Agentic AI Agents™ don’t.
Contact centres, collections desks, intermediated channels and legacy back-office stacks quietly burn time and margin. Financial Services Agentic AI Agents™ turn that noise into orchestration — handling predictable, boring work instantly so humans can focus on risk, relationships and edge cases.
Who benefits first
Start where volumes are high, scripts are defined and compliance is non-negotiable.
Retail & business banking
Branches, contact centres and digital teams looking for fewer queues and cleaner books.
- High-volume queries: Balances, debit orders, limits and statements handled automatically instead of over the phone.
- Time-sensitive actions: Card stops, limit changes and payment breaks captured correctly on the first try.
- Heavy documentation: FICA refreshes and business KYC packs chased, checked and stored without manual follow-ups.
Micro-lenders & BNPL
Short-term credit providers wanting faster decisions and tighter risk control.
- High-volume queries: Balance, next debit date and settlement requests resolved in WhatsApp or web chat.
- Time-sensitive actions: Promises-to-pay and reschedules captured in policy-compliant ways and fed into your ageing views.
- Heavy documentation: Affordability docs, bank statements and payslips collected and validated before they hit underwriting.
Short-term & life insurance
Insurers who need better FNOL, fewer follow-ups and traceable advice.
- High-volume queries: Benefit lookups, policy changes and premium queries handled without adding call centre seats.
- Time-sensitive actions: Claim status, excess changes and cancellations confirmed in writing, not on sticky notes.
- Heavy documentation: Claim evidence, police reports and medicals requested, checked and pushed into your claims stack.
Collections & recoveries teams
In-house and outsourced teams who live in roll-rates, RPCs and promises kept.
- High-volume queries: Balance, settlement and arrangement queries answered instantly over multiple channels.
- Time-sensitive actions: Arrears outreach started earlier with consistent scripts, disclosures and next steps.
- Heavy documentation: Signed AODs, debit order mandates and restructures tracked and stored with clear audit trails.
Brokers & intermediaries
Broker desks and key account teams needing faster answers for their clients.
- High-volume queries: Quote tweaks, benefit questions and renewal options surfaced before a human ever picks up the phone.
- Time-sensitive actions: Lapses, mid-term changes and endorsements captured correctly and confirmed back to the broker.
- Heavy documentation: Application packs and compliance docs chased on your behalf so brokers spend more time selling.
Fintech servicing pods
Digital-first teams scaling fast without wanting a giant contact centre.
- High-volume queries: In-app and web chat questions resolved by AI while keeping humans for escalations.
- Time-sensitive actions: Disputes, reversals and fraud alerts surfaced quickly with clean context for human review.
- Heavy documentation: KYC, KYB and source-of-funds documents collected and pushed into your core or compliance tools.
What your Financial Services Agentic AI Agents do
From “We’ll call you back in office hours.” to “Already updated and recorded.”
Financial Services Agentic AI Agents™ combine language, process logic and access to your tools. They read, reason and act across your core systems — like a well-trained agent who never gets tired, distracted or bored of saying the same thing 300 times a day.
- Guide customers through FICA / KYC, affordability and consent in plain language.
- Collect IDs, bank statements, payslips and supporting docs via secure links.
- Validate completeness, push to your systems and flag exceptions for review.
Faster onboarding, fewer drop-offs and cleaner files for credit, compliance and audit teams.
- Handle balances, statements, limits, debit order dates and contact detail updates.
- Check core banking, policy admin or card systems for real-time context.
- Confirm actions, send proofs and update notes without a human touch.
Less queueing and hold music, more first-time resolution — without growing headcount.
- Capture first notice of loss, claim details and supporting evidence over chat or voice.
- Collect and validate documentation against product rules and authority limits.
- Provide clear, compliant status updates and escalate edge cases to humans.
Shorter claim cycles, fewer follow-up calls and clearer expectations for clients and brokers.
- Proactively reach out via WhatsApp, SMS or voice with tailored, compliant scripts.
- Negotiate and capture promises-to-pay within your policy and authority framework.
- Set arrangements, confirm in writing and feed outcomes back into your ageing views.
Higher right-party contact, more kept promises and fewer accounts rolling into harder buckets.
Governance, POPIA & regulated journeys
Agentic AI Agents™ you can trust in front of regulators and auditors.
Financial services touch identity, affordability, consent, risk and vulnerable customers — exactly where you don’t want a black-box AI. Agentic AI Agents are engineered to be governable: every conversation, decision and action is tied back to policy, permission and audit trails.
Built for regulated environments
We assume POPIA, GDPR, conduct and credit regulations from day one.
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Policy-aware flows
Scripts and decisions bound to your products, risk appetite and authority limits. -
Per-task risk scoring
Automatic human-in-the-loop on vulnerable customers, disputes and borderline decisions. -
Full transcripts & evidence
Everything needed for complaints, QA, TCF reviews and regulatory inspections.
Uses most banks & insurers don’t expect
Scroll here to see a few surprising ways teams use Agentic AI Agents™.
Where this fits in your stack
We sit across your core, channels and collections — not inside another silo.
Financial Services Agentic AI Agents™ use your existing core banking, policy admin, CRM and collections systems as their “hands”. They orchestrate work between them — without forcing you to rip-and-replace the platforms your business already runs on.
FAQ
Questions banks, insurers & collections teams usually ask first.
A few of the common questions from executives, risk, compliance and collections leaders when they first explore Agentic AI Agents™ for financial services, insurance and arrears.
No. We treat regulation as a design constraint, not an afterthought. Flows are built around your policies, product rules, disclosures and consent wording. Higher-risk actions and vulnerable customers are routed to humans automatically, with a clear record of why.
No. Agentic AI Agents™ are designed to sit on top of your existing core, policy admin, CRM and collections tools. We integrate via APIs, email, webhooks or RPA where required, and we log every action with a traceable, time-stamped audit trail.
Financial flows are configured with explicit data handling rules. We pin data to the correct region, redact sensitive fields where required and capture consent with timestamped receipts. Access to sensitive info is permissioned and fully auditable for internal and external reviews.
We typically start with one narrow slice — for example card arrears in early buckets, statement requests or claim status queries — and a defined set of plays. Once you’re comfortable with behaviour, controls and impact, we expand to more products, portfolios and channels.
Next step
Bring us three live journeys. We’ll show you an Agentic AI Agent™ for each.
Choose three journeys — for example: card arrears, policy cancellations and claim status queries. Our team will map them into Financial Services Agentic AI Agents™, connect your tools and ship a working proof-of-value in days.
Prefer a formal proposal? We’ll estimate ROI, automation coverage and payback periods based on your current book, channels and operating model.
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