Agentic AI Agents that live across your online store, WhatsApp lines and physical stores — quietly handling product questions, stock checks, cart recovery, re-orders and store queries so your people can focus on high-value sales and delighting customers.
These six blocks show where most retail and e-commerce teams feel the pressure first — physical stores, online shops, WhatsApp sellers and franchise networks. Agentic AI Agents quietly take the repetitive chats, checks and follow-ups away so each team can focus on real customers and merchandising.
Fashion, home, electronics and grocery chains balancing walk-ins, click & collect and delivery.
Online-first brands trying to grow AOV and repeat purchases without drowning the team.
Sellers who live inside WhatsApp, Instagram DMs and Facebook comments.
Groups needing consistency across dozens or hundreds of locations.
High-frequency, low-margin businesses where every minute and order counts.
Brands where advice, fit and experience matter as much as price.
What your Agentic AI Agents do
Agentic AI Agents combine language, product knowledge and access to your tools. They read, reason and act across your store, checkout and messaging stack — like a well-trained sales associate who never gets tired of answering the same questions properly, every time.
More shoppers helped instantly, fewer lost chats and a clean handover when humans jump in.
Higher recovery rates, better understanding of friction and clean data for optimisation.
Smoother handovers, calmer store teams and fewer surprises for customers at the door.
Less manual copy-paste, fewer out-of-date pages and more reactive merchandising.
Regulation, POPIA, GDPR & consent
We assume POPIA, GDPR, marketing consent and payment hygiene from day one.
Scroll here to see a few surprising ways retail teams use Agentic AI Agents.
Where this fits in your stack
Agentic AI Agents use your existing ecommerce, POS, messaging and CRM tools as their “hands”. They orchestrate work between them — without forcing you to rip-and-replace the platforms your business already runs on.
FAQ
A few of the common questions from ecommerce leads, retail ops managers and founders when they first explore Agentic AI Agents for retail and commerce.
No. Agentic AI Agents are there to support your people, not replace them. They handle repetitive, low-risk questions and keep records tidy so humans can focus on complex issues, high-value customers and in-store experience.
Yes. We sit on top of your stack. We integrate with platforms like Shopify, WooCommerce and custom sites, as well as POS, helpdesk and CRM tools via APIs, webhooks, email, file drops or RPA where needed — writing actions back so everyone sees one version of the truth.
Flows are designed with explicit consent and data handling rules. We minimise what is processed, respect your existing opt-ins and preferences, keep data in the right regions and redact sensitive fields where appropriate. Every interaction is auditable.
Most start with a narrow slice like WhatsApp FAQs, abandoned cart recovery or store query handling. Once you are comfortable with behaviour, controls and impact, we expand gradually to more journeys, brands and regions.
Next step
Choose three journeys — for example: WhatsApp-to-order, cart recovery and click & collect queries. Our team will map them into Agentic AI Agents, connect your tools and ship a working proof-of-value in days.
Prefer a formal proposal? We’ll estimate impact on revenue, workload and customer experience based on your current channels, volumes and operating model.