Cut alarm noise, speed up dispatch and keep every action recorded with Agentic AI Agent.
Agentic AI Agents that work alongside your controllers, supervisors and response teams — quietly screening alarms, validating call-backs, updating residents, tidying rosters and building incident packs so your people can focus on judgement, deployment and safety-critical decisions.
Less chasing. More proof. Automate routine triage, updates and documentation while keeping clear escalation rules and human handoff for anything high-risk.
Security teams drown in noise. Agentic AI Agent turns it into signal.
False alarms, repeat calls, missing notes and endless “please confirm” messages quietly steal attention from live risk. Agentic AI Agent takes routine triage, updates and admin off the radios and phones — so your operation stays calm, fast and accountable when it matters.
Guarding & patrol companies
Static, mobile and tactical teams needing tighter visibility across shifts and sites.
- High-volume signals: Site updates, supervisor check-ins and handovers captured in one thread instead of scattered chats.
- Time-sensitive actions: Missed check-ins, late arrivals and lone-worker alerts escalated with clear next steps.
- Heavy documentation: Occurrence books, duty sheets and client notes built automatically as events happen.
Armed response & tactical units
Response teams who live in dispatch queues, cancels and priority escalation.
- High-volume signals: Test signals and repeat activations grouped so controllers see the real threats first.
- Time-sensitive actions: Priority events handled with scripted triage questions and automatic ETA updates.
- Heavy documentation: Outcomes, photos and witness notes attached to the right case without extra admin.
Monitoring & control rooms
Alarm, CCTV and IoT centres wanting calmer screens and fewer repeat calls.
- High-volume signals: False alarms, faults and low-priority alerts filtered before they hit an operator.
- Time-sensitive actions: Priority zones and clients surfaced with structured prompts and pre-approved plays.
- Heavy documentation: Alarm history, contact attempts and notes stitched into one audit-ready record.
Integrated security & FM providers
Multi-service teams coordinating guarding, access control, maintenance and compliance.
- High-volume signals: Access requests, faults and work orders routed to the right team with full context.
- Time-sensitive actions: Fire panels, perimeter breaches and lift entrapments escalated through repeatable playbooks.
- Heavy documentation: Site instructions, permits and sign-offs logged once and reused across teams.
Corporate security & risk teams
Internal teams protecting campuses, warehouses and offices without SOC overload.
- High-volume signals: Visitor queries, access issues and minor incidents handled without swamping controllers.
- Time-sensitive actions: Threat reports routed to the correct duty manager with structured context.
- Heavy documentation: Incident reports generated in your templates, ready for investigations and reviews.
Estates & community security
Gated estates and neighbourhoods where resident comms can become a second control room.
- High-volume signals: Visitor codes, access questions and service complaints handled via WhatsApp or web chat.
- Time-sensitive actions: Panic alerts and suspicious-person reports broadcast with clear instructions and escalation.
- Heavy documentation: Resident history, warnings and incident timelines kept in one searchable view.
What Agentic AI Agent does in security ops
From alarm fatigue and radio noise to structured response and proof.
Agentic AI Agent combines language, process logic and access to your tools. It reads, reasons and acts across monitoring, guarding and client systems — like a disciplined controller who follows the playbook every time and logs the evidence automatically.
- Cluster repeats, known faults and test signals so operators see genuine risk first.
- Run structured triage questions for residents and clients (identity, code words, cancel/dispatch rules).
- Trigger plays like “dispatch”, “verify”, “cancel” or “monitor” with consistent, time-stamped notes.
Less fatigue, faster decisions and cleaner outcomes for SLA and client reporting.
- Confirm shift starts, reliefs and site instructions via WhatsApp, SMS or voice prompts.
- Chase missed patrols and check-ins automatically, escalating when risk thresholds are crossed.
- Update rosters and supervisor notes, and generate proof-of-presence summaries for clients.
Fewer gaps, less supervisor admin and stronger compliance across sites.
- Capture what happened in the guard’s or client’s own words over chat or voice — with timelines.
- Collect photos, clips and statements and attach them to the correct case automatically.
- Generate structured incident reports aligned to your templates and client requirements.
Faster reporting, stronger evidence and smoother handovers to SAPS, insurers or investigators.
- Handle access, contact updates and common account questions without tying up control-room lines.
- Reference contracts, SLAs and site notes to deliver consistent answers (no “we’ll get back to you”).
- Log every interaction so account managers see the full story by client, site and incident.
Happier clients and residents — while controllers stay focused on live operations.
Controls, POPIA & evidence
Agentic AI Agent you can defend in front of clients, PSIRA and POPIA audits.
Built for high-stakes environments
We assume POPIA, PSIRA, CCTV, firearms and site SOPs as design constraints — not add-ons.
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Playbook-bound actions
Responses stay within your escalation rules, code-word logic, SLAs and site instructions. -
Safety-first handoff
Life-safety, conflict and ambiguous events route to humans instantly — with context pre-captured. -
Time-stamped records
Transcripts, contact attempts, evidence and outcomes stored for disputes, investigations and audits.
Uses most security teams don’t expect
Scroll here to see a few unexpected ways security teams use Agentic AI Agent.
Where this fits in your stack
Agentic AI Agent connects alarms, sites, teams and clients — without another silo.
Agentic AI Agent uses your receivers, CCTV platforms, guard-tracking tools and CRMs as its “hands”. It coordinates work between them — keeping logs consistent, updates fast, and the operation visible end-to-end.
FAQ
Questions security leaders ask before they roll this out.
What control-room heads, operations managers and executives typically want answered first — in plain language.
No. Agentic AI Agent removes repetitive, low-risk workload — triage, updates, chasing and documentation — so humans can focus on judgement, situational awareness and safety-critical decisions.
We configure explicit handling rules per workflow: minimise what’s processed, keep data in the correct region, redact sensitive fields where appropriate, permission access, and keep every interaction traceable for POPIA and client audits.
Yes. Agentic AI Agent sits on top of what you already use. We connect via APIs, webhooks, email, file drops or RPA where needed — and log outcomes back into your platforms so teams don’t work in two places.
Start with a narrow, repeatable slice: after-hours client lines, false-alarm triage, incident capture templates, or guard check-in chasing. Once behaviour and controls are proven, expand site-by-site and service-by-service.
Next step
Bring us three live sites or workflows. We’ll show you Agentic AI Agent for each.
Pick three — for example: alarm triage, guard check-ins, and estate WhatsApp lines. We’ll map your playbooks, connect your tools, and ship a working proof-of-value in days.
Prefer a formal proposal? We’ll estimate impact on response speed, workload, documentation quality and SLA performance based on your sites, teams and operating model.