This is the “how” layer of Agentic AI Agents. Playbooks, checklists and operations guides that show your team exactly how to design, deploy and monitor Invisible Employees™ without breaking your stack or scaring your risk team.
Use these resources as working documents with your own staff, partners and stakeholders — so everyone shares the same, practical mental model for how Invisible Employees™ behave in your world.
How we use these resources
Whether you’re a founder, operations lead or head of CX, the rollout story is the same: pick one team, design one Invisible Employee™, launch in a controlled way — then layer more plays and teams over time.
Use the Solutions and Industries pages to pick a high-friction journey: abandoned carts, claim lodging, incident logging, onboarding, etc. The resources here help you turn that frustration into a clean, automatable flow.
The Rollout Playbook walks through intents, tools, guardrails, prompts and handover rules. You’ll end up with one clearly defined Invisible Employee™ your team actually recognises.
The Support, Monitoring & Operations guide covers dashboards, alerts, QA sampling, versioning and how to roll out improvements without surprises for customers or staff.
What you’ll find here
Resources are written for busy humans, not AI researchers. You can paste them into your own wikis, onboarding packs or project docs so everyone shares the same playbook for Invisible Employees™.
Step-by-step guides for planning and launching specific pieces of the journey, like your very first Invisible Employee™ or a new channel rollout.
Copy-paste checklists, kickoff agendas and guardrail templates you can drop straight into Notion, Confluence or Google Docs to keep projects moving.
Practical runbooks for monitoring, incident response, QA sampling and “what to do when…” so support and ops teams feel in control, not replaced.
Deep dives
When you’re ready to get hands-on, these pages walk through the details. Use them as working docs with your own teams, partners and stakeholders.
A step-by-step guide to go from “idea on a whiteboard” to a live, measurable agent embedded in a real team. Perfect for pilots and first deployments.
Runbooks, dashboards and incident patterns so your support and ops teams know exactly how to keep Invisible Employees™ fast, safe and on-brand once they’re in the wild.
Not sure where to start?
In a short working session we’ll listen to how your world works today, map your biggest headaches to one or more of these resources, and outline what an Invisible Employee™ roll-out would actually look like for you.
As new guides ship, they’ll slot in here — keeping this page your single map of how to launch, run and improve Invisible Employees™ across your organisation.