Click & Collect, curbside & store pickup that feel effortless with Agentic AI Agent™.
Agentic AI Agents that sit between your ecommerce stack, stores and parking bays — quietly watching orders, statuses and “I’m outside” messages, then coordinating staff and customers so pickup feels fast, clear and calm instead of noisy and chaotic.
Most Click & Collect friction shows up in parking bays and queues — not in the cart. Agentic AI Agent™ joins the dots long before it turns into complaints or lost orders.
Click & Collect and store pickup break in hundreds of tiny places. Agentic AI Agent™ smooths them out.
These six blocks show where pressure shows up first — grocery, fashion, food, pharmacies, bulky items and trade counters. Pickup Agentic AI Agent™ quietly handle status updates, arrivals, bays and expectations, so humans can focus on service, exceptions and higher-value conversations.
Grocery & big-box retailers
Busy stores balancing in-aisle shoppers with parked cars, cold-chain items and Click & Collect bays.
- High-volume signals: Same-day slots, large baskets and cold items stacking up around peak hours.
- Time-sensitive actions: Early warnings when orders or bays start to overrun — before queues spill over.
- Heavy documentation: Delay reasons (stock, picking, payment, bays) captured for ops, planning and trading.
Fashion & specialty retail
Brands where sizing, fitting and exchanges matter as much as a fast “order collected” tick.
- High-volume signals: Orders with likely size swaps, multi-item pickups and special handling notes.
- Time-sensitive actions: Smart prompts when customers arrive, including fitting-room routing or alternatives.
- Heavy documentation: Reasons for exchanges and uncollected orders tracked by product, store and campaign.
Quick service, coffee & food pickup
Kitchens and baristas trying to keep food hot, coffee fresh and cars moving in tight bays.
- High-volume signals: Rush periods, late arrivals and queues that build faster than staff can answer phones.
- Time-sensitive actions: Dynamic “start preparing now” and “we’re running a few minutes late” nudges.
- Heavy documentation: Slot accuracy, prep time and wait time data for ops, staffing and menu decisions.
Pharmacies & clinics
Sensitive pickups where queues, privacy and accuracy all matter at once.
- High-volume signals: Script collections, repeat meds and “I’m outside” arrivals with extra privacy needs.
- Time-sensitive actions: Gentle, compliant updates when scripts are ready, delayed or need a conversation.
- Heavy documentation: Who was told what and when, logged without exposing unnecessary medical detail.
DIY, hardware & bulky items
Yards and stores where forklifts, loading bays and waiting vans need careful choreography.
- High-volume signals: Palletised orders, trailers and repeat trade customers arriving at once.
- Time-sensitive actions: Slotting, bay assignment and load-ready updates that match real capacity.
- Heavy documentation: Turnaround time by bay, order type and vehicle recorded for continuous improvement.
B2B & trade counters
Trade desks where every minute waiting is a job site losing money.
- High-volume signals: Repeat contractors, large repeat orders and “collect later today” promises.
- Time-sensitive actions: Arrival-driven picking, bay routing and priority logic for high-value accounts.
- Heavy documentation: Visit history, wait times and commitment accuracy tied to each customer and site.
What your Pickup Agentic AI Agent does
From online order to “I’m outside” to handover & next visit.
Pickup Agentic AI Agent™ combine language, journey logic and access to your systems. They read, reason and act across your ecommerce, store and messaging stack — like a customer-obsessed duty manager who never gets tired of checking orders, bays and expectations properly, every time.
- Watch new Click & Collect orders and route them to the right store, slot and picking team.
- Confirm stock, start picking and update status when anything changes — substitutions, splits or delays.
- Tell shoppers exactly where to go and what to bring, in the channels they already use.
Fewer surprises at the counter and fewer orders cancelled on arrival because “no one knew I was here”.
- Capture “I’m outside” and arrival messages from WhatsApp, SMS, apps and call-backs.
- Match each arrival to the right order, vehicle and bay, then guide customers clearly to the right place.
- Push clean tasks to store teams so staff know who to serve next and what to bring out.
Car parks and pickup desks that feel orderly, not chaotic — with less shouting across teams and radios.
- Spot when orders, bays or desks fall behind, by slot, store and time of day.
- Update expected wait times automatically and offer options: wait, come in, reschedule or switch store.
- Escalate problem orders to humans with full context so they can fix, not just apologise.
Fewer angry customers, fewer refunds and more honest “we’re running 5 minutes behind” messages that build trust.
- Trigger short, contextual feedback and NPS flows as soon as orders are handed over.
- Offer re-orders, add-ons or replenishment reminders only where they make sense.
- Feed experience, wait time and issue data back into your CRM and reporting, store by store.
A healthier experience loop and more repeat visits, without turning every pickup into a hard sell.
One live pickup board per store — without another dashboard to babysit.
Under the hood, your Agentic AI Agent™ are constantly syncing orders, slots, bays and arrivals into a single “today view” for each store. Ops, store and customer teams see what’s ready, who’s outside and where queues are building — without logging into five different tools or spreadsheets.
Regulation, POPIA, GDPR & consent
Agentic AI Agent™ you can trust with people, plates and pickup history.
Built for compliant, physical-world journeys
We assume POPIA, GDPR, marketing consent and location sensitivity from day one.
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Consent-aware flows
Opt-ins, channel preferences and “do not contact” rules treated as first-class citizens in every pickup journey. -
Data minimisation & sensitive fields
Only the data needed to run the pickup — orders, vehicles, slots — processed, with careful handling of health and other sensitive items. -
Full transcripts & evidence
Exactly what was sent, when and on what basis, logged for customers, partners and regulators if they ever ask.
Uses most store & ops teams don’t expect
Scroll here to see a few surprising ways teams use Pickup Agentic AI Agent™ beyond basic “order ready” messages.
How this sits in your stack & stores
We sit between ecommerce, stores, parking bays and WhatsApp — not inside another silo.
Pickup Agentic AI Agent™ use your existing ecommerce, POS, messaging and CRM tools as their “hands”. They orchestrate work between them — without forcing you to rip-and-replace the platforms your business already runs on.
FAQ
Questions retail, store & ops teams usually ask first.
A few of the common questions from ecommerce leads, retail ops, store managers and founders when they first explore Agentic AI Agent™ for Click & Collect, curbside and store pickup.
No. The goal is fewer, clearer messages and tasks — not more noise. Journeys are built with your tone, signage and store realities in mind. We respect how your teams work today and focus on removing “where do I go, who is helping me, how long will it take?” moments.
Yes. Agentic AI Agent™ sit on top of your stack. We integrate with ecommerce platforms, POS, booking and CRM systems, as well as WhatsApp Business APIs, SMS and email via APIs, webhooks, email, file drops or RPA — always writing actions back so teams see one source of truth.
Pickup flows are configured with explicit consent and data handling rules. We minimise what is processed, respect existing permissions, keep data in the right regions and carefully handle sensitive fields like health items and number plates. Every interaction is auditable for POPIA, GDPR and partner reviews.
Most start with a narrow slice like “I’m outside” arrivals at one pilot store, or a single Click & Collect lane in a region. Once you are comfortable with behaviour, controls and impact, we expand gradually to more stores, time windows and brands — without breaking what already works.
Next step
Bring us three live pickup journeys. We’ll show you an Agentic AI Agent™ for each.
Choose three journeys — for example: Click & Collect groceries, curbside fashion pickup and trade counter collections. Our team will map them into Pickup Agentic AI Agent™, connect your tools and ship a working proof-of-value in days.
Prefer a formal proposal? We’ll estimate impact on wait times, store workload and customer experience based on your current channels, volumes and operating model.